Terms and Conditions.

Bonsori Concierge is a digital guest support platform for short-term rental hosts. It helps hosts create property guides, share guest links or QR pages, answer common guest questions, log conversations, send host notifications and manage guest requests.

Bonsori also supports StayLink guest verification, temporary stay PINs, guest ID document review, host approval workflows, previous-stay records and host-side AI testing.

Bonsori is a support tool. It does not replace the host, property manager, booking platform, emergency services, insurance provider, qualified tradesperson, solicitor, accountant, data protection officer or other professional adviser.

By creating an account, signing in, subscribing, using the dashboard, opening a guest link, submitting stay details or uploading documents, you agree to these Terms and the Privacy Policy.

Hosts creating a Bonsori account may be asked to confirm acceptance of these Terms and the Privacy Policy before sign-up continues. If you do not agree, you should not use Bonsori.

Hosts are responsible for keeping login details secure, using a valid email address, and making sure only authorised people access their Bonsori workspace.

Bonsori may suspend or restrict access if an account appears to be misused, unpaid, unsafe, fraudulent, unlawful or harmful to guests, hosts, Bonsori or third-party services.

Hosts are responsible for checking that all property information is accurate, lawful, safe, up to date and suitable before it is shown to guests.

This includes check-in details, Wi-Fi, entry PINs, keys, parking, emergency contacts, appliance instructions, local recommendations, house rules, guest messages, ID requirements, approval decisions and any promises made through Bonsori.

Hosts must not use Bonsori to publish misleading information, unsafe instructions, unlawful content, discriminatory content, unnecessary sensitive personal data, or anything they do not have permission to share.

Hosts are responsible for making sure their use of Bonsori complies with booking-platform rules, local licensing rules, building rules, insurance requirements, consumer obligations and data protection obligations that apply to their property.

Hosts may send a StayLink or place a guest QR code so guests can enter stay details, upload required check-in documents, receive a temporary stay PIN and access the AI concierge after host approval.

Hosts are responsible for deciding whether ID is required and for explaining the reason. ID should only be requested where there is a lawful, booking, building, insurance, local registration or operational reason for that stay.

Guests must submit accurate information and should not upload documents that do not belong to them or are not needed for the stay. Bonsori may block or remove access where misuse, fraud or safety risk is suspected.

A guest's temporary stay PIN is for that guest and stay only. It should not be shared publicly, posted online or reused for other bookings.

Guests may use a Bonsori guest link or QR page to ask questions about a stay, view property information, open useful links, request host help or ask for extras.

Guests should not rely on Bonsori for emergency help, medical advice, security advice, legal advice or travel guarantees. If there is immediate danger, guests should contact local emergency services first and then notify the host where appropriate.

Bonsori may use host-provided property information, AI services and local search providers to generate answers, local suggestions, maps, phone links and guest support responses.

AI and local search results can be incomplete, outdated or wrong. Hosts should review the property guide before sharing it, use the host AI test tools, and guests should check opening times, routes, prices, availability and suitability before relying on local recommendations.

Bonsori may escalate questions to a host where the product cannot safely answer from saved information or where a human decision is needed.

Bonsori may flag urgent issues, host requests, service requests, guest complaints or unanswered questions for host attention. Notification delivery depends on configured email, SMS, WhatsApp or other provider settings.

Bonsori may help guests ask for extras such as late checkout, luggage storage, extra towels, cleaning, transport or other services. Unless a feature clearly states otherwise, Bonsori does not book, confirm, guarantee or charge for those extras.

Hosts can edit property information, review active StayLink sessions, move checked-out guests to previous stays and permanently delete previous-stay records where the dashboard provides that control.

Some records may be retained where needed for billing, legal obligations, abuse prevention, security investigation, dispute resolution, backups or legitimate business records.

Hosts should not keep guest ID documents or stay records for longer than necessary for the purpose explained to the guest.

Bonsori may offer free trials, monthly subscriptions, paid tiers, portfolio pricing or custom commercial arrangements. Prices, property limits and plan features may change over time.

Where Stripe billing is enabled, payment details, invoices, cancellations, plan changes and subscription status are handled through Stripe. If a subscription is cancelled, access may continue until the end of the paid or trial period unless stated otherwise.

Hosts are responsible for keeping billing details up to date. If payment fails, Bonsori may restrict access, pause features or cancel the subscription.

Bonsori owns the Bonsori brand, website, software, design, product flows, templates and platform technology. Hosts keep responsibility for the property information and content they add.

By adding content to Bonsori, hosts give Bonsori permission to store, process, display and use that content as needed to provide the service.

Bonsori aims to provide a reliable service, but availability can be affected by maintenance, updates, internet issues, hosting providers, AI providers, payment providers, email providers, third-party APIs or events outside Bonsori's control.

Bonsori may add, change, limit or remove features as the product develops. Where possible, material changes affecting paying customers will be communicated clearly.

You must not use Bonsori to break the law, collect information without a proper reason, impersonate someone, harass guests, discriminate, publish unsafe instructions, upload malware, probe the platform, bypass access controls, scrape data or interfere with the service.

You must not use Bonsori to process payment card details, national insurance numbers, medical records, criminal records or other unnecessary sensitive data unless Bonsori has expressly agreed a suitable controlled workflow in writing.

Bonsori is provided to support host operations and guest communication. It cannot guarantee guest satisfaction, review scores, booking revenue, uninterrupted availability, emergency response or the accuracy of third-party information.

Hosts remain responsible for property safety, lawful ID collection, guest approvals, entry instructions, service decisions, guest promises and compliance with any platform, building, licensing, insurance or local rules that apply to them.

To the fullest extent permitted by law, Bonsori is not responsible for indirect losses, lost profits, lost bookings, guest disputes, property damage, personal injury caused by host instructions, inaccurate host content, third-party outages, or decisions made outside the Bonsori platform.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where applicable law prevents exclusion, or statutory rights that cannot be waived.

Use of Bonsori is also governed by the Privacy Policy, which explains what information is collected, how it is used, which trusted services may process it, and how to contact Bonsori about privacy requests.

Hosts may stop using Bonsori or cancel a subscription according to the billing flow available in the dashboard. Bonsori may close or restrict accounts that breach these terms or create risk for guests, hosts, Bonsori or third parties.

Some data may be retained after cancellation where needed for billing, legal, security, dispute resolution or legitimate business purposes.

These terms are a draft commercial template for Bonsori Concierge and should be reviewed by a qualified legal professional before full public launch.

If any part of these terms is found to be invalid or unenforceable, the remaining sections should continue to apply as far as legally possible.

Questions about these Terms and Conditions can be sent to operations@bonsori.com.