Security
Bonsori is designed to help hosts share the right guest information without losing control of it. This page explains, in plain English, how we think about trust, access and safety.
Last updated: 20 July 2026
Your property guide belongs to your host account. You decide what guests can see, what gets shared through the guest link, and what should still come back to you for approval.
Bonsori is not designed to take over your hosting judgment. It answers routine questions, presents useful links, and sends important requests back to the host when a human decision is needed.
Guest StayLink access is designed around signed access tokens, stay status checks and a temporary 4-digit stay PIN. Guests can use the PIN to regain access during the approved stay window without opening the concierge to anyone who only scans a public QR code.
Where ID is required, the concierge remains locked until the guest submits the required documents and the host approves access.
Guests can only see the information made available through the guest concierge page, such as Wi-Fi, check-in guidance, house rules, local suggestions, host-approved support answers and any stay-specific details unlocked for their approved stay.
Before sharing a guest link or QR code, hosts should review anything sensitive such as entry instructions, entry PINs, emergency contacts, private phone numbers or parking details.
Check-in documents are uploaded through StayLink for host review and are stored in private storage. Hosts can review documents inside the workspace instead of asking guests to send them through unstructured messages.
Hosts should only request ID where they have a clear lawful, booking, insurance, building, local registration or check-in compliance reason, and should delete records when they are no longer needed.
We use host and guest information to provide the Bonsori Concierge service: creating guest guides, answering questions, logging conversations, sending host notifications, showing analytics and improving the guide.
The detailed version is in the Privacy Policy. That page explains what is collected, why it is used, the services involved, and how to contact Bonsori about privacy requests.
Bonsori is built to escalate locked-out guests, urgent issues, safety concerns and service requests that need approval. It should not be treated as an emergency service.
If there is immediate danger, guests should contact local emergency services first. Hosts should keep their emergency guidance accurate and easy for guests to follow.
The Privacy Policy explains how information is collected, stored, shared and retained. The Terms and Conditions explain the rules for using Bonsori, subscriptions, trials, guest links, ID review, service requests and acceptable use.
The Compliance page explains the product controls and host responsibilities in one place.
These documents are strong launch drafts, but they should be reviewed by a qualified legal professional before using Bonsori as a live commercial service.
If something looks wrong, email operations@bonsori.com with the affected page, what happened, and any steps that help us reproduce it. Please avoid sending unnecessary guest personal data.
